How the website handles visitor information, and how the app is designed to handle your home record.
Before Your Claim (beforeyourclaim.com) is provided by Absolute Adjusting (“we”, “us”). This policy describes the website and the home-documentation app currently under development, including the planned browser and Android versions. The app is not yet available to the public. Before release, the app-specific details will be checked against the final build and hosting arrangement. This policy does not cover absoluteadjusting.com or professional services arranged separately with Absolute Adjusting.
Two different things: the website and your home record
The website works like most websites. Our hosting and security services record basic technical information when you visit, as described below.
The home-documentation app now being tested is designed to keep rooms, photographs, notes, measurements and belongings on your own device rather than in an Absolute Adjusting homeowner-record database. We will check the released version before making that a final representation about the service.
Your home record in the app
- Where it is designed to be kept. The test versions store records in the app or in your browser storage on your device. The intended public app will not require an account holding a copy of your home inventory on our servers. The final release must be checked before this description is relied upon.
- What we cannot ordinarily do. If the released app does not receive or store your home record, Absolute Adjusting cannot view, retrieve, restore or delete that local record for you.
- How it can be lost. Device and browser storage can be lost through damage, theft, app removal, clearing browser data, or browser behavior outside our control. Until you have successfully saved and checked an independent backup, your record may exist only on that device.
- Backups and reports. The app is being tested with features intended to export a home backup and a PDF report. If you create these files, keep them somewhere you control and verify they can be opened. The planned backup is not encrypted, so anyone with access to the file may be able to view its contents.
- Photograph details. Photographs can contain embedded information such as dates and, on some devices, location. An option to retain original photographs may also retain that information. Check the final app settings before sharing an exported record.
What the website and the app’s host record
When you visit this website, its hosting, network and security providers may record technical information such as your IP address, device and browser type, requested page, referring page, date and time, and response status. They may also generate site-traffic statistics for operation, performance and security. This technical information is separate from any home record stored locally in the app.
The website currently uses Kinsta hosting and network security services. The public app is not yet launched; its hosting and cookie information will be confirmed and described before release. See the Cookie Notice for information about website cookies and local browser storage.
What we do not do
- We do not currently install advertising trackers, behavioral analytics scripts or third-party marketing pixels as part of the intended website design. Hosting and security providers may still collect technical data and prepare traffic statistics as described above. We will verify the final published site before confirming this statement.
- We do not sell personal information, share it for advertising, or build advertising profiles.
- We do not run an email list, newsletter or marketing program through Before Your Claim.
- We do not require an account to read the guides or use the app.
Links that leave Before Your Claim
Some links lead to separate websites, including government resources or absoluteadjusting.com. Those sites have their own privacy practices. If you follow a link to the separate Ask a Claims Adjuster service, information you submit there is governed by that service’s notices, including any disclosed use of outside technology providers. That service is not part of the Before Your Claim home record.
If you contact us
If you email us, we receive your email address and whatever you write, and we use it to reply. Please do not send your home record, claim documents or sensitive personal information by email. Messages are kept as ordinary business records for as long as reasonably necessary. If you ask about Absolute Adjusting’s professional services, the Absolute Adjusting Privacy Policy applies to that inquiry.
Retention and security
Technical records are held and retained by hosting and security providers in accordance with their services, settings and retention practices. Those practices may change. We use reasonable steps to protect this website, but cannot guarantee complete security for any website or transmission.
Your choices
- To remove your home record, delete it in the app or clear the app’s data on your device. Save a backup first if you want to keep it.
- For information we hold, such as an email you sent, you may ask to see, correct or delete it, subject to legal and record-keeping requirements. We may need to confirm your identity.
Children
Before Your Claim is intended for adults and is not directed to children under 13.
Changes and contact
We may update this policy as the website, the app or our providers change. The effective date below shows the current version.
Questions: beforeyourclaim@absoluteadjusting.com.