Preparing for a loss should not depend on how you use the web.
We want the Before Your Claim website and the app to be usable by as many people as possible, including people with disabilities. Accessibility review is part of our ongoing work.
Our approach
We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as our design and review reference. The website and the app have not been independently audited, and we do not claim that every page, feature, or document fully conforms.
Accessibility features and current work
- Structure and labels. We aim to use clear headings, readable language, and written labels for any website or app form fields. These features require verification on the completed site.
- Keyboard access. We are checking whether navigation, buttons, links, and form controls can be operated by keyboard with a visible focus indicator. This has not been verified on every page or screen.
- More than color. The app under development uses text and contrasting shapes as well as color to communicate actions. Actual usability remains subject to testing.
- Touch targets. The app design includes large controls intended for phone use; their usability has not been independently evaluated.
- Status messages. The app in testing uses on-screen status messages and accessibility markup intended to help assistive technology identify results, such as saving a photograph. Screen-reader operation has not yet been verified.
- Reduced motion. The app design includes preferences intended to reduce motion when supported by the device. This behavior remains subject to testing.
- Voice input. On supported phones, the app being tested suggests use of the device keyboard microphone as an alternative to typing.
- Image descriptions. We aim to provide useful descriptions for meaningful website images and to distinguish illustrations from photographs. Final image text will be checked before launch.
Known limitations
- Floor-plan drawing. Drawing or moving rooms visually may be difficult for people who use screen readers or other assistive technology. The feature is optional; photographs and notes can be used without it.
- PDF reports. PDFs generated by the planned app may not be fully accessible to screen readers.
- Assistive technology testing. Comprehensive testing with screen readers and other assistive technologies has not yet been completed.
- Other websites. Linked websites, such as absoluteadjusting.com and government websites, have their own accessibility practices.
Ask for help or report a barrier
If something on the website or in the app is hard to use, or you need information in another format, contact beforeyourclaim@absoluteadjusting.com. Tell us the page or feature involved, the format you need, and how to reach you. We will respond as promptly as we reasonably can.